Customer Support
At ACE Casino Blackfoot, we understand that you may have questions or concerns about our services and operations. Our dedicated customer support team is here to help.
Phone Support
For non-gaming inquiries, please call us during our operating hours: open daily with extended hours and 24-hour operation on weekends. We will do our best to respond immediately during these times.
Email Support
You can also contact us via email using the information listed on our website. Please note that we aim to reply within same-day or within 24 hours of your inquiry.
Help Centre & FAQ
Before reaching out, please visit our Help Centre for answers to frequently asked questions about responsible gaming, account recovery, and technical support.
Responsible Gaming Assistance
If you're experiencing problems related to gambling, please contact us directly. We offer self-exclusion options, time-out periods, and information on safer play through provincial responsible gaming programs.
Technical Support & Account Recovery
For issues with your account or our services, please visit the Help Centre for troubleshooting guides or contact support via email for further assistance.
Live Chat (Not Available)
Unfortunately, live chat is not available at this time. Please use one of our other channels to reach out.
Communication Response Expectations
Please allow 24 hours for a response to your inquiry during operating hours and outside business hours where possible. We appreciate your patience and understanding in these matters.
Multilingual Support (Primary Language: English)
Our customer support staff primarily speak English, but we may be able to assist in other languages as available. In most cases, English is the standard language used for official communications.
Preferred Contact Methods
We recommend choosing the contact method that best suits your needs:
For urgent matters or questions about responsible gaming assistance, please use our dedicated channels listed above. We're here to help you with any concerns and strive for clear communication.
General Support Workflow
If you have a question, concern, or issue regarding your account, gaming experience, or one of our services, don't hesitate to reach out through the appropriate channel:
Our team will be happy to guide you further and address any issue promptly.
Complaint or Dispute Guidance
If you have a concern about your visit, please reach out directly for assistance in resolving the matter efficiently.
